Webchat is a chat window you can add to your website to get new business. It allows you to engage prospects and address post sales issues in real time. If you are busy, you can text your customers back or even use the chatbot.

What are the Webchat’s features and capabilities?

Webchat gives you ability to: Chat with customers live Text customers back if you are busy Answer FAQs 24/7 with a chatbot Respond to chats using the mobile app Assign conversations to team members Track agent productivity, average resolution times and much more

My team is too busy to use yet another tool. Why should I use webchat?

If your phone is ringing off the hook and your team is missing leads, Webchat offers you an efficient way to capture and convert leads, while freeing up time for your team. Customers today prefer to chat rather than call, why not give them the option to do so.

Can I customize my Webchat?

Make Webchat your own by customizing everything from its size and colours to the ‘away message’ and FAQs. Add your logo, names, photos, custom chat icons, and greetings. Got multiple brands and multiple locations? We’ve got your back! Create a unique Webchat for each one of them.

How can Webchat help me grow my business?

Webchat will help you chat with customers live, reducing the chance that they will navigate away to a competitor’s website. Majority of businesses say that live chat increases revenue and customer loyalty. It also collects your website visitors’ contact details giving you a pipeline of hot leads.

Will the Webchat slow down my website?

The Webchat is light and quick to load, so it will not slow down your website. The chat window loads only after your business webpage has loaded or when a visitor clicks on it to ask a question - you choose. This prevents it from ever affecting your website’s speed or performance.

Convert visitors into customers with Webchat

Once you realise the power of combining your live support with an always-available gatekeeper chatbot - your customers will notice the difference!

Get the unfair advantage with customer service and leads

Customers expect real-time and quick responses to their questions, or they will move on somewhere else to answer their questions.

Our chatbot can serve your customers on all platforms to increase customer retention, and build your customer base with 24/7 support to unlimited customers at once.

Customise

Customise your Chatbot for your business’ products and services.

Deliver

Deliver a high quality of support and fast responses, without the high cost.

Simplify

Simplify your customer service tasks so your team can focus on priorities.

Communicate

Communicate directly with your customers through Facebook or on your website

Answer

Answer your customers questions 24/7, and uphold a reliable response rate.

“The Webchat software has helped us capture and convert more leads than ever before, and our customer satisfaction increased substantially.”

Convert website visitors into leads with Webchat

Every conversation starts with a name and a real phone number, so you can immediately focus on closing the deal instead of fishing for contact details.

Engage leads instantly on your site

Engage your website visitors right when they come in. Livechat makes the conversation real-time.

Keep your leads engaged even when they leave your website

Webchat allows you to text your leads even when they leave your website. We route messages to their mobile phone so you don't lose them.

Respond automatically to questions

Robin, our chatbot, frees up your team's time by answering questions, scheduling appointments, and closing deals automatically. There are no difficult questions for Robin - Robin learns business specific questions, and delivers answers automatically.