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Cube Online’s customer success team member gives the low-down on her role

Get to know Cube Online’s employee Jess Daisy Lowe! Yes, Daisy really is her middle name and we think it suits her to a tea. Jess is very much a people person – she’s patient, knowledgeable and likes to chat – this is why she works so well within our Customer Success Team. Our customers have told us how much they enjoy working with her too – she’s a phone call away when they need support or training.

We managed to squeeze in five minutes with Jess (in-between her calls) to chat about her job and get to know her a little better. Describe your role at Cube Online. Essentially, it’s my job to help our customers succeed online! My role is part of the Customer Success Team and I provide training and support to new and existing clients.

How can customers make the most out of Cube Online’s services?

The great thing about our software is that it’s really easy to use. For businesses that are customer facing and use Cube Reviews, it’s really important that you involve your team to get the best results. For example, engage your team by getting them to invite customers to write a review on their experience with your company. They can then send a link via text or email. We find that customers who follow this process get amazing results and lots of positive feedback about their brand.

How do you support Cube Online’s customers and their businesses?

I have been doing this job for a while now and I have formed some wonderful relationships with our clients which has helped me to understand their business needs. Some of my customers actually refer to me as their ‘go-to girl’ because they call me when they have a question or need help using our platform!

I genuinely care about our clients and want to see them succeed.

Whether that’s increasing the visibility of their businesses online, helping them to rank above their competitors or generating new sales leads, it’s my job to make sure they’re confident using our platforms so they can achieve the best results.

Tell us about your career and the roles you’ve had in the past.

My experience is vast which has been a great way to learn and understand what I want to do in my career. From working as a sales and customer service representative for a makeup brand and roles at a variety of tech businesses to being employed on a sweet potato farm in the Aussie Outback, I have gained so much knowledge. I have come to the conclusion that my true passion is in the digital space, so I will continue my career here.

What digital marketing advice can you give to small and medium-size businesses?

If you want your customers to find you, then you need to have an online presence. No matter if your business has an e-commerce store or a shop front you need to be proactive in building your brand’s look and feel on the web. That’s why we offer all the tools to support your business – they’re easy to use and affordable!

What sets Cube Online apart from other SaaS providers?

Our clients have access to premium support. We go above and beyond to help our customers; we don’t just give our them access to the platform, we ensure they know how to use everything and if they need help they can call us.

What is something about you that people would be surprised to learn?

I have a degree in photography! Documentary photography was a favourite subject at university and helped me become confident with other people. I worked on a project where I had to ask a complete stranger if I could document their life for two weeks. It was a great experience – the lady I worked with did a lot of gardening and baking – not only was it fun, but I also gained a friendship at the end of the project too.

What does a typical working day look like for you?

I spend a lot of my time training our new customers over the phone. Our clients can now book appointments with me via our website which makes it easy for them to talk at a time that suits them.

What’s the best part about your job?

I love talking to people and helping our clients. I am very much a people person and have built rapport with a lot of my customers.

How do you spend your free time?

I like to catch up on some of my favourite TV shows or read books.



At Cube Online, we're all about Making Online Easy! Have a question or want to know more ways to boost your business’s online presence? Get in touch with one of our awesome customer service representatives today.

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1300 423 618

    

Suite 4, Level 3
61 Dunning Ave Rosebery
NSW 2018

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